This project is telling how Zero Mistake Solutions offered a perfect solutions and help them achieve their goal sucessfully.
The Pain of our client
Our clients was creating a self-services cabinet for a famous retail manufacture in Europe. They are asking for help because they are not able to find the ideal lock and doorbell system that can fully match their client's expectations. They have tried several types of locks and doorbell systems in the market and find it is not working well.
ZMS Studied client's demand and did investigation of the market products
After client shown us a simple demonstration of the project usage scenario, ZMS understand immediately what our clients want to achieve and how dose this systerm will be operate and interact with the customers and what are the working environment.
But our clients don't want to spend more money and time on R&D new devices, they want to get perfect solutions from the existing products which are already selling in the market.
The difficulties of suppliers
ZMS understands to reach client's goal, we have to do some modifications according to client's special requirements. But these changes are not supported by the suppliers originally becuase they only sell what they have and never help with customize for clients, so the replies from the suppliers are "Sorry".
So, to achieve the goal of our client, ZMS must do something different to help our clients overcome the difficulties.
What Zero Mistake Solutions did to make the deal happen?
With many years of our experience in electronics manufacturing, we helped our clients upgraded the products by changing the switch way of the lock and control way of the doorbell for a better close and open through a remote controller and make the user have a more convinient way to manage their self-services cabinet and prevent the stolen, we also helped with upgrading the metal hardware details to fit client's cabinet, as well as simplify the firmware for a better using.
After-sales Services
Working with ZMS, whenever there is a defectiveness happens in our products, we can offer a solutions for maintainence or exchanging.
Our client is able to enjoy the super fast solutions offered by ZMS whenever they came up with a question of usage method.
ZMS will also check with our clients what feedback is from their users. We were told by the project manager:
And we immediately fix the problem for our client by the next day.
ZMS team feels very satisfied when our client's project is delivered all well. That is so fast and flexible when dealing with supplying problems. This is the value of Zero Mistake Solutions.
